Company Background A leading Malaysian cloud service provider and IT solutions company, specializing in cloud adoption, digital transformation, and managed services. With years of experience serving diverse industries, they partner with global technology leaders to deliver innovative, secure, and scalable solutions that help businesses grow and stay competitive in the digital era. Job Responsibilities Work directly with AWS cloud platforms and technologies ( IaaS and PaaS ) architects to help reproduce and resolve any issues. Response to escalated customer service issues. Actively participating in change and incident management processes and coordinating several stakeholders. Coordinate with other teams to complete orders where managed service support is requested. Coordinate with other services teams where cloud services & virtualization specific issues are escalated. Responsible for general health and maintenance of cloud service offerings. Responsible for dealing with customers' feedback and enquiries, assisting customers in collecting and analyzing data. Provide guidance to junior members of the team. Job Requirements At least 3 years and above of experience in a Technical Support role resolving tickets through an IT help desk . More than 3 years of experience with Azure/ AWS/ Google/ Alibaba cloud platforms and technologies (IaaS and PaaS) . Excellent problem-solving and analytical skills to identify and resolve technical issues. Effective communication and interpersonal skills to collaborate with clients, stakeholders, and team members. Relevant certifications in cloud platforms (e.g., AWS Certified Solutions Architect, GCP Cloud Architect or Engineer, Azure Solutions Architect) are preferred but not mandatory. Hands-on expertise in deployment and administering cloud services , such as Amazon Web Services, Google Cloud Platform, Azure. Show more Show less