Manager, Resort Operation

• Oversee all aspects of resort operations, including housekeeping, maintenance, front office, security, and dining services.
• Manage budgets, payroll, client billing, and expenditure accounts to ensure financial efficiency.
• Ensure resort facilities are maintained in excellent condition by coordinating with internal teams and external contractors (plumbing, electrical, landscaping, general repairs).
• Develop and implement operational SOPs to align with company standards and guest expectations.
• Monitor performance indicators to ensure operational excellence and compliance with health, safety, and regulatory requirements.

• Ensure the highest level of guest satisfaction by promptly addressing concerns, monitoring service quality, and maintaining resort standards.
• Review guest feedback to identify areas for improvement and develop action plans to enhance service delivery.
• Stay informed about local tourism trends, amenities, and events to promote guest engagement and resort reputation.
• Represent the resort professionally in all guest interactions and external engagements.

• Lead, motivate, and coach the resort team to achieve operational goals and high-performance culture.
• Oversee recruitment, onboarding, training, and performance management of resort staff.
• Plan and manage workforce scheduling to optimize manpower allocation and service efficiency.
• Conduct regular team meetings, ensuring staff alignment with company standards, policies, and objectives.
• Champion employee engagement and welfare initiatives to foster a positive workplace environment.
• Describe the job’ s key responsibilities, functions and activities in a concise matter
• List amount of time spent on each responsibilities, functions and activities, where possible

• Build and maintain relationships with local councils, government agencies, vendors, and community stakeholders.
• Represent the resort in community activities and ensure compliance with local authority requirements.

• Bachelor’s degree in Hospitality Management, Business Administration, Tourism, or related field.
• Professional certifications in Hospitality/Resort Management will be an added advantage.
• Minimum 8–10 years of relevant experience in hospitality/resort/hotel operations, with at least 3–5 years in a managerial role.
• Strong track record of managing day-to-day operations, guest services, and staff management.
• Must have front office and banquet experience.
• Proven ability to manage budgets, costs, and financial reporting.

SD Guthrie