Administrator - Front Desk

Kuala Lumpur
Tetap
Sepenuh masa

7 hari lepas

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - OperationsManagement Level AdministrativeJob Description & SummaryTo really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Conduct self in a professional manner and take responsibility for work and commitments.
Flex approach to meet the changing needs of teams and clients.
Identify and make suggestions for improvements when problems and/or opportunities arise.
Learn about business needs are changing and consider the impact on services provided.
Take action to stay current with new and evolving technology.
Handle, manipulate and analyse data and information responsibly.
Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
Anticipate the needs of others and take appropriate action.
Embrace different points of view and welcome opposing and conflicting ideas.
Uphold the firm's code of ethics and business conduct.

As a Front Desk, you would:Attend to visitors by greeting them, direct them to destinations, direct calls to relevant parties, and relay message if necessaryDeal with inquiries on the phone.Develop basic/good working relationships with clients and visitorsMaintain professional appearance and behaviour when attending to the general public, and clientsSpecific tasks for phone operators:Use the telephone switchboard and database of telephone information quickly and efficientlyTransfers and directs incoming calls using our telephone system and database for information access;Takes messages and relays written and/or verbal messages to correct PwC staff quicklyKeeps updated on the firm's service offerings in order to respond and provide callers with correct information.Preferred skillsGood communication skills, and professional appearance and behaviour1-3 years of experience in a phone operator role. Experience in corporate organisation is preferred.Good oral and written communication skills (including English language)Customer service orientedInterpersonal and team working skills, professional personal presentation, pays attention to detail, reliable, proactive and demonstrates initiative, able to work in stressful environmentEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing, Electronic Filing, Electronic Records Management {+ 31 more}Desired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? YesJob Posting End Date

PwC

Memohon