O2C Specialist - Collections

• To efficiently manage Regional Account Receivables (AR), client invoicing process and bad debts by interacting internally (Service Line, Finance and local/Regional management) and externally (Client end-users and Account Payables).
• Primarily focus on Regional AR collection and maintain good rapport with customer.
• Ensure collection from customers in a timely and professional manner and within credit terms.
• Maintain efficient record of collection activities.
• Liaise with all Regional stakeholders (internally and externally), via phone, email, portals, systems on collection challenges and issues.
• Interface with customers to actively resolve credit and billing issues promptly.
• Ensure timely follow-up of the credit process, including retrieve invoices or other supporting documents on customer/client request
• Monitor credit accounts and report delinquent customers to management for review and action.
• Directly assists service line regarding all AR/Invoicing related process matters.
• Proactively contact all clients to ensure completeness, accuracy, and adequacy of all invoices.
• Drive the Account Receivables weekly meetings with service line.
• Report on the progress made
• Initiate all requests related to re-invoicing, write-offs, credit notes, re-issuance of supporting documents always
• Investigate on core invoicing issues to address both symptoms and root cause
• Map all unapplied cash payments received against pending invoices, liaise with both clients, finance credit team and service line.

• Tertiary education
• Minimum 3 years of working experience in Credit management, Account Receivables, Debt collection with Regional or Global exposure.
• Good command of English (written and spoken)
• Comfortable with MS Office Suite (Excel and Outlook).
• Proven capability to work in a dynamic matrix.
• Multilingual speaker are encouraged
• Problem solving skills
• Working independently
• Resilient
• Excellent Listening skills
• Strong team player
• Excellence sense of customer service
• Process-oriented
• Target driven
• Good communication skills
• Ability to multitask

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities so you can take your career further within TMF
• Continuous development is supported through global learning opportunities from the TMF Business Academy

• You'll be helping us to make the world a simpler place to do business for our clients
• Through our corporate social responsibility program, you'll also be making a difference in the communities where we work

• Strong feedback culture to help build an engaging workplace
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

TMF Group