Responsibilities Responsible for WMS, TMS and other functional implementation (PI- Process Improvement) which include system configuration, build and integration. Responsible of leading the conversation with internal and external stakeholders to perform business and technical process mapping. Lead and train super users, operations team on new implementation, and ensuring UAT is a success. Responsible for creating and maintaining technical documentations throughout the project lifecycle Develop utilities, procedures, and documentations based on business requirements Perform application installation and upgrade, including configuration and integration with third party solutions Collaborate with business / operation teams / PI team understand thoroughly their need and issue to translate into IT solutions Ensure service requests and incidents are resolved within SLAs Perform study and implementation of new IT solutions to the business in a timely and quality manner. Propose new modification when required and work with our WMS provider to deliver solution. Provide guidance on other team member on system configuration and implementation. Constantly look for and recommend process / system improvement to business Manage projects as assigned from time to time Participate in the testing, training, implementation and post-implementation support for the projects. Investigate and resolve technical issues encounter by users Requirements Bachelor's degree in Computer Studies, Information Technology or equivalent 5 years of experience in implementing and supporting WMS systems, preferably in a Third-Party Logistics (3PL) environment Fluent in English (verbal and written) Show more Show less