
Assistant Vice President
- Kuala Lumpur
- Tetap
- Sepenuh masa
- Responsible to assist the Vice President in the management of a portfolio of existing clients as well as maintaining a client retention rate of at least 95% under their own portfolio.
- The candidate has to be a team player who delivers distinctive client values by providing a broad approach to benefits consulting. The candidate is required to hold direct client relationship with all accounts assigned and deliver service within clients’ expectation.
- Work together with the Placement team on annual client review and negotiation of renewal terms.
- Review and coordinate preparation of Renewal Proposal / Claims Analysis with the Placement and Analytics team.
- Meeting with clients on pre-renewal and/or renewals.
- Preparation of Service Level Agreement.
- Presentation of the benefits programme to employees.
- Getting updates on the employee movements from clients.
- Following up of underwriting requirements with clients.
- Handling the enquiries from both HR and employees.
- Follow up with clients on outstanding invoices.
- Serve as the point of contact for all clients' questions and feedback.
- Meet all regulatory and compliance guidelines.
- Involved in business development opportunities/lead generation
- Diploma or Degree or equivalent experience in any related field.
- Strong understanding of employee benefits and health solutions.
- Strong client relationship management.
- Excellent communication and presentation skills.
- Individual who works well within a team and is proactive.
- Ability to prioritize multiple tasks and collaborators.