Cyber Expert Support Engineer
Acronis
- Kuala Lumpur
- Tetap
- Sepenuh masa
- Work on resolving various technical incidents for the Company's customers involving various software, networking and hardware environments.
- Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment.
- Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively.
- Interact with various departments to analyze and resolve problems;
- Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance.
- Develop documentation regarding installation, upgrades, support, and compatibility issues.
- Fluent English (both oral and written, Upper Intermediate as minimum)
- Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)
- Windows Server professional (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)
- Linux/UNIX professional (application and configuration management; RHCSA as a baseline; CLI power user)
- Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)
- Business applications professional (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
- Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
- Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues.