Manager - Theme Park Operations (Park Exp)
- Genting Highlands, Pahang
- Tetap
- Sepenuh masa
- Lead and supervise the Park Experience team including Assistant Manager, Senior Executives, Executives, and Supervisors to ensure departmental goals are achieved.
- Oversee and coordinate the performance of third-party service providers (e.g., cleaning, security, first aid) to ensure service standards are met or exceeded.
- Conduct regular team briefings to cascade key operational updates, safety protocols, and service expectations.
- Monitor and evaluate daily work progress, ensuring timely execution of tasks and adherence to planned schedules.
- Review and update SOPs and operational procedures to enhance efficiency, safety, and guest satisfaction.
- Ensure all guest tools and facilities (lockers, strollers, charging stations, etc.) are maintained, functional, and accessible.
- Collaborate with building owners and internal departments to address facility-related concerns and ensure operational readiness.
- Promote and enforce safe work practices, including the use of proper PPE and adherence to emergency response protocols.
- Lead monthly reporting on departmental performance, accomplishments, and improvement initiatives to AVP - Theme Park Operations.
- Support the planning and execution of park-wide events, VIP visits, and peak day operations.
- Perform other duties as assigned by the management team to support business needs and operational continuity.
- Experience in a large-scale theme park/attractions operations environment with at least 3 or more years leadership experience is essential.
- IAAPA certified Attractions Manager preferred but not essential.
- Experience delivering a pre-opening of an Attraction, Theme Park or similar preferred but not essential.
- Degree qualification in Tourism Management/ Hospitality, Environment or Business Management would be an advantage but essential.
- Understanding of control of substances hazardous to health (COSHH).
- IOSH or NEBOSH qualification desired but not essential.
- Strong communication skills in both English and Bahasa Malaysia, with the ability to engage across all levels of the organization.
- Proficient in administrative systems, reporting tools, and operational documentation.
- Detail-oriented with a high standard for presentation, cleanliness, and guest satisfaction.
- Able to work independently, lead teams effectively, and adapt to dynamic operational needs.