Commercial Operations Analyst

Kuala Lumpur
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Sepenuh masa

3 hari lepas

Kuala Lumpur, MalaysiaCompany: Singtel GroupBe a part of something BIG!Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.The Commercial Operations Analyst is responsible for overseeing the general adjustments process within Billing, while supporting the resolution of billing disputes across the division. This role is critical in maintaining high-value customer relationships, where accuracy and timeliness of adjustments directly impact customer satisfaction and business profitability. The analyst manages adjustments across billing systems (up to $10 million), ensures compliance with audit guidelines, and works closely with stakeholders across multiple levels, including senior leadership and external auditors. Proactive analysis of trends and root causes is essential to drive process improvements and minimize future billing issues. This position will be required to work according to the operational hours of the overseas operations they support.Make an Impact

Manage end-to-end general adjustments for customers, including high-value transactions
Validate and investigate adjustment requests, ensuring accuracy and completeness
Maintain all relevant supporting documentation for adjustments
Prepare supporting documentation aligned to adjustment value thresholds, including credit summaries, credit memos, and executive-level approvals
Apply adjustments across all billing systems with appropriate approvals
Manage escalations to ensure transparency and timely resolution
Maintain accurate adjustment reporting, including tracking revenue impact
Ensure audit readiness through proper documentation and compliance
Conduct trend analysis and root cause investigations to identify recurring issues
Drive process and system improvements to enhance billing accuracy
Compile monthly analysis reports to support continuous performance improvement
Collaborate with cross-functional teams including Finance, Sales, Legal, Networks, and Delivery

Skills for Success

Degree in Business or a related discipline
Minimum 5 years of experience in a telecommunications environment with Finance or Risk Analytics exposure
Strong understanding of billing systems, processes, and telecommunications products/services
Strong analytical and problem-solving skills with high attention to detail
Advanced proficiency in Microsoft Excel and reporting tools
Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
Strong time management skills with the ability to manage multiple priorities and meet deadlines

Good to Have

Experience in a commercial finance role within telecommunications
Knowledge of risk management frameworks and audit processes
Familiarity with external platforms or interfaces related to billing and risk management

Singtel

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