Manager, Service Management

Bandar Sunway, Selangor
Tetap
Sepenuh masa

2 bulan lepas

Your RoleObjective: We are looking for a dynamic and results-oriented Service Management Manager to govern Finance Shared Service functions within a Finance Shared Service Centre, driving SLA performance reporting for internal and external stakeholders through advanced Power BI capabilities.This person will be the escalation point upon service disruption and missing service deliverables. In addition, this person also leads, steers and delivers the process improvement initiatives/project for the centerService Delivery Management

Oversee the end-to-end service delivery metrics of finance shared services, including P2P, O2C, and R2R.
Develop SLA monitoring templates for internal and external stakeholders reporting
Setting and facilitating the achievement of department objectives and ensure compliance to each department’s SLAs and Group policies
Align the service management framework to the overall Finance Shared Service KPIs
Manage escalations and resolve complex service-related issues in a timely manner by chairing management meeting and collaborating closely with each department.
Chair, drive and follow through service review meetings with stakeholders for resolution on escalated issues, process changes etc.

Stakeholder Management

Responsible for high-level relationship management and acts as escalation point for stakeholders.
Responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship
Regular interaction with stakeholders to understand their potential future demands and concerns on service delivery

Process Improvement

Identify opportunities for process optimization, and standardization to enhance service quality and reduce costs.
Drive process consistency and standardization to optimize operational efficiency & effectiveness and to identify opportunities for continuous improvement
Interact with other departments and project teams to coordinate the achievement of business objectives and operational improvements

Compliance and Risk Management

Develop, implement and enforce budgets, policies and department controls
Identify areas of risk, and recommend solutions and best practices
Take lead in risk management or business continuity planning (BCP)

Technology and Tools

Collaborate with IT and other teams to implement and optimize finance-related tools and systems (ServiceNow, workflow automation, Power BI reporting tools)
Compile, analyze and report key business and financial management processes and measures to management or external agencies
Utilize Power BI to create dashboards and reports that provide actionable insights into service performance, financial metrics, and operational efficiency
Stay updated on emerging technologies and trends in finance shared services to drive innovation

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.Brenntag TA Team

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