Role synopsis The Employee Relations Advisor/ Senior Advisor provides people & culture (P&C) support to Line Managers focused on Employee Relations (ER) advice, ER case management, Complex ER Policy guidance, support for investigations and broader spectrum of reactive employee relations processes and procedures. Role purpose Operations & Advisory (O&A) is an internal global shared services and technology solutions organisation within People & Culture. It is responsible for innovating & delivering HR services and solutions for bp globally, from a number of Business & Technology Centres and local delivery teams. O&A is the first point of contact for HR related matters; the team are policy, process and digital experts, dedicated to delivering the best customer experience. Role accountabilities Deliver reliable, compliant, and secure P&C Employee Relations guidance and process in support of the business Provide business facing consultation and advice to business leaders focused on Employee Relations (ER) advice, ER case management including country specific grievances, disciplinaries, underperformance cases, complex ER case management, support for investigations and broader spectrum of reactive employee relations processes and procedures. Sound understanding of the business and population they support Develop basic understanding of country/regional specific employment laws impacting employee relations activities and policies. Leverage standard processes and identifies efficiencies and opportunities alignments by connecting across P&C teams Act as first point of contact for Line Managers on employee relations queries Advise line managers on group generic and entity specific policies and processes Provide coaching and challenge to Line Managers around P&C ER practices e.g. Disciplinary & Grievance, Absence, Performance Improvement Plans, etc Handle the majority of ER queries that cannot be solved at tier 0 referring managers back to tier 0 where appropriate and be a gatekeeper for tier 2 and People Relations (tier 3) services Ensure accurate process and channels are followed for P&C queries, promoting and coaching managers to optimally perform ER processes and manage complex cases. Ensure a positive experience by prioritising and seeking guidance on tickets using Salesforce, acting as the point of contact for employees until point of closure or escalation Adhere to agreed service requirements and SLAs Identify and escalate opportunities for operational efficiencies and continuous improvement of service as well as the knowledge base Proactively update understanding/knowledge of policies, standards and processes Work with country People Relations advisors to triage and escalate ER cases based on complexity and risk Foundational knowledge of HR solutions and Employee Relations Essential Experience and Job Requirements: Minimum 3 -7 years of relevant P&C experience Bachelor's degree or equivalent experience or equivalent in Business Administration, Human Resources, or other relevant field. Absolute proficiency in Business English and Mandarin Technical Breadth and depth across the HR technical areas and able to provide professional advice and act as a mentor to others in most of the areas Experienced in Employee Relations and case-work Experience in Human Resources, proven capability and experience in delivering talent management, ER, track record of effective partnering, consider business needs and link value to business results. Working knowledge of relevant labor legislation and regulations Proficient in using CRM systems Proficient in using MS Office Proficient in using Reporting & Analytics tools At bp, we provide the following environment and benefits to you: A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued Possibility to join our social communities and networks Learning opportunities and other development opportunities to craft your career path Life and health insurance, medical care package And many other benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment
