POSITION SUMMARY The HR Partner is the focal point of HR in the countries to resolve HR query escalations, lead employee relations and advice and support managers in execution of Talent action plans. This role plays a critical role in the development and evolution of the Air Products employee experience. The HR Partner collaborates with COEs, HRBPs and MyHR in the design and development of new solutions and in effectively communicating HR programs and policies. This position would report to SEA HR Manager. PRINCIPAL ACCOUNTABILITIES This position is accountable for the following end results: Responsible for employment related legal and regulatory compliance within the countries supported including for HR policies, procedures and processes and responsibility for all legal and regulatory compliance within the full employee lifecycle for the countries supported. Manage complex people operations casework including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy and execution in line with local legislation of organizational restructuring and coaching and advising managers to resolve cases. Including workplace complaints, conducting appropriate investigations and Integrity Line complaints assigned by Global Asset Protection. Resolving cases and escalating where appropriate to the relevant corporate groups (legal, Global Asset Protection etc.). Receive and respond to complex HR questions and concerns from managers and employees. Develops core competency in HR tools and programs (Workday, Navex (AP's investigations portal), local time/attendance, etc.). Provides inputs to the development and proposal of Compensation and Benefits Change requests/initiatives by Corporate HR, AP Malaysia and /or union. Supports insurance renewal process by collating and providing local inputs to insurance broker in respect to insurer's service. Providing local input and support to managers in scope on talent related actions. Provide country specific inputs as required for workforce planning, employee engagement or talent processes to COEs and/or HRBPs as required. Consults with HRBPs on strategic insights which flows from the business leadership to HR partners, understands and assimilates the union strategy. Leads in the administration and completion of union related activities including negotiations, grievances, union strategy management, investigations, annual contract maintenance, and compliance. Develop and expedite recommendations to CoEs (Benefits, Diversity & Inclusion, Employee Experience, Learning & Development, etc.) to improve and streamline HR processes based on employee and manager experience. Be the Face of HR to bring the desired employee experience to life by partnering with other HR verticals under OneHR on people practices and process execution. MINIMUM REQUIREMENTS AND QUALIFICATIONS A bachelor's degree in Human Resources Management or a related field or equivalent local HR qualifications as appropriate 10+ years of hands-on experience as HR, including 5+ years in union management, with a heavy emphasis on people operations preferably in a manufacturing or distribution setting Expert knowledge of labour and industrial laws/regulations and union practices Fluent in Malay and English (written and spoken) Experience with conflict resolution, disciplinary processes, harassment and general workplace investigations. Self-confidence, excellent communication skills, and the ability to act independently. Strong computer skills required; Workday or other HRIS experience a plus. Ability to handle site travel with an expectation that this role will be field based supporting our sites, plants and offices
