Parts Support Specialist

Nilai, Negeri Sembilan
Tetap
Sepenuh masa

1 bulan lepas

Job Category: Customer ServiceJob Description:In this Role, Your Responsibilities Will Be:

Quote Parts Price and Lead time based on internal process, tools, factory and supplier inputs. Provides alternatives, as and when needed, to support urgent shut down order or short lead time order.
Ensure timely and accurate processing of orders and follow-up to guarantee customer satisfaction.
Works with SD&S on Parts Upgrades, Retrofits and Obsolete Parts replacement solutions
Analysis and interpretation of enquiry and quote data to increase order growth, quote hit rate, support requirement and quote process improvement. Continuous improvement of KPl's for assigned territory
Use digital tools (IBT, FLEx, CRM, FF2/Presto, Power BI, VISTO and others) to proactively identify customers opportunities for parts and elaborate executable plan to create demand.
Implement corrective actions from win/loss analysis to improve hit rates and market penetration, focusing on critical accounts. Direct follow-up with Regional Sales/LBP for large and key quotations.
Ensure early visibility and deep engagement in STO's to extend customer Parts opportunities.
Deliver commercial and technical internal / external training as required.
Study on market Price and lead time for Parts orders in Asia Pacific, compare with current quotations. Determine actions to improve quote hit rate and order growth in the assigned territory.
Conducts analysis on market demand and expectation of Parts orders. Analyze the demand pattern based on parts category (Soft Parts/hard parts/ Severe Service trims) placed by respective LBP or customers (history vs. future).

Who You Are:
You stay focused and composed in stressful situations. You deliver messages in a clear, compelling, and concise manner. You gain the confidence and trust of others easily. You quickly and decisively take action in fast-changing, unpredictable situations.For This Role, You Will Need:

Bachelors Degree or equivalent experience in Engineering or Diploma is preferred
3-5 years minimum experience in Application Engineering, Order Engineering, Purchasing and planning roles in the valve industry
Understanding of after market sales & service, parts business and valve maintenance
Critical thinking skills and ability to fairly and completely evaluate alternatives
Ability to objectively assess business and market opportunity, both technically and financially
Effective communication and influencing skills
Experience working with matrix organization.

Preferred Qualifications that Set You Apart:

Proven record of working in a collaborative environment in Sales Quote team, application engineering, order management, planning & purchase roles
Based in Nilai, Malaysia

Our Offer to You:By joining Emerson, you will be given the opportunity to make a difference through the work you do.Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.Our Commitment to Our PeopleAt Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.About Us:Our Commitment to Our PeopleAt Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.Accessibility Assistance or AccommodationIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!No calls or agencies please.

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