Senior Customer Service Executive

• Minimum 3-4 years of experience specifically in Shipping or freight forwarding company environment is MUST.
• Ability to communicate effectively and good working relationship with 3PL's, transporters, vendors, shippers and forwarding agent.
• Matured candidate with own transport.
• Good knowledge in computers and MS Office application with intermediate level
• Strong problem-solving skills and ability to resolve customer issues or inquiries related to order processing
• Skilled in procurement, supplier sourcing, and negotiation, successfully managing multiple shipping lines and projects to secure competitive terms and ensure efficient operations.
• Ability to work under pressure and meet deadlines with trustworthy/integrity is required.
• Strong customer service orientation and commitment to ensuring customer satisfaction
• Written and spoken language proficiency in Mandarin and English (mainly deal with Mandarin-speaking clients and China agents)
• Start immediately or in short period is preferred.

• Manage international shipment by liaising with supplier and forwarders for cargo readiness and shipment schedules.
• Interface with internal/external freight forwarders, logistics providers, customs brokers, and other functional areas to coordinate incoming and outgoing shipment.
• Able to handle Imp + Exp (FCL/LCL) and all shipment documents.
• Well versed in Import/Export documentation.
• Provide all matters of customer satisfaction service includes bookings, enquiries, and requests.
• Handle full set of shipping documentations-invoices, packing list, bills of lading, certificate of origin etc.
• Track job progress and coordinate with all related departments to ensure the job completion with periodic daily and monthly reporting.
• Provides information by collecting, analyzing, and summarizing data and trends.
• Responsible for collection of payments in compliance with due dates.
• To provide necessary support and aftersales service to customer.
• Prepare proposals / quotations to customers and follow up closely with the customers to turn them into actual sales.

• Working - Monday to Friday
• Car Park Subsidy
• KPI Incentive
• Lucrative Commission Opportunities
• Local and Oversea Networking Opportunities
• Company trip and outing
• Career and Personal Improvement Training
• Great self-development not limited to career through the business opportunity provided
• Enjoying social time with sports activities and team building
• Medical Leave Annual Leave
• EPF,SOSCO, EIS

Maukerja