Manager, FMO Fiduciary & Fund Services Operation

• To deliver service / reports to Country Stakeholders/clients in accordance with requirement and timeline as agreed in Services Level Memorandum and ensure reporting deadlines are met.
• Recording and disbursing dividends either by payment or re-investment.
• Calculating and disbursing payments of fees to the investment manager/advisor, custodian, administrator and other service providers as required.
• To ensure accurate and timeliness processing of each deliverable, and as appropriate the Fund Offering Memorandum and related documents such as fund's SLM.
• To ensure accurate capturing of trades / prices / Reporting/ Payment processing for all Countries served.
• To ensure fund administration services fees are settled on timely manner.
• To support Assistant Manager/Manager/Senior Manager, handle and delivery assigned ad hoc project within the deadline.
• Manage and avoid risks to clients, Bank / Group by ensuring prompt and accurate reporting to clients / management, timely rectification and / or monitoring of any discrepancies.
• To provide accurate statistics relating to Key Risk Indicator (KRI) and Key Performance Indicator (KPI) to help measuring and meet division objectives.
• To conduct RCA and focus on reduction of repeated errors
• Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI (Departmental Operating Instruction).
• Ensure proper functioning of day-to-day controls, periodic monitoring of activities and timely resolution of risk issues.
• To ensure successful completion of BCP/DR test at required frequencies.

• Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.Business
• Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept's and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives

• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgement

• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transaction

• Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group

• Bachelor Degree or equivalent
• Min 5 years or experience in the relevant field
• Experience or knowledge in Transfer Agency/Securities Services
• Familiar with Financial Markets products
• Able to manage operational risk appropriately to avoid any operational loss
• Good communications skills verbal and written
• Strong stakeholder management

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered