About The Role We are looking for an Application Support Manager to oversee day-to-day operational activities, ensure service excellence, and lead a high-performing technical team. This role plays a key part in ensuring operational efficiency, managing technical incidents, and supporting continuous improvement across systems and products Key Responsibilities Oversee day-to-day support operations, including manpower planning and incident management. Ensure SLAs, KPIs, and productivity targets are met. Manage the OTRS ticketing system and escalation processes. Monitor system and product health and drive timely issue resolution. Lead resolution of complex technical issues and continuous improvement initiatives. Collaborate with product, engineering, and vendor teams. Provide technical and product training when required. Requirements Bachelor's degree in a technical field. Minimum 5 years of experience in application support or technical operations with leadership exposure. Experience in SaaS or System Integrator environments is an advantage. Experience supporting IoT-based solutions and API integrations is preferred. Strong incident management, troubleshooting, and problem-solving skills. Excellent leadership and communication skills. Ability to work effectively under pressure in a fast-paced environment.
