Overview We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOM E. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone call s. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience . Qualificatio ns Proficiency in Manda rin (spoken and written) a nd Engl i sh.Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to app ly.Strong communication and problem-solving skil ls.Ability to handle multiple tasks and work under pressu re.Flexibility to work on rotational shi fts, including weekends and public holida ys.Willing to work night sh ift What We O ffer Competitive salary and benefits pac kage.Paid training and career development opportuni ties.A supportive and diverse work environ ment.Opportunities to grow within the com pany. Responsibi lities Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.Provide accurate information, solutions, and assistance to cus tomers.Resolve customer concerns effectively while maintaining a high level of empathy and professio nalism.Document customer interactions and update records in the system.Escalate complex issues to the relevant teams when nec essary.Work closely with team members and supervisors to achieve performance targets and service level agre ements.Maintain a positive and customer-first attitude at all times.
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