Customer Service Executive

• Provide first-level support to customers via phone, email, and fax for corporate and consumer products.
• Handle inbound and outbound calls, including enquiries on products, sales, promotions, e-Shop purchases, deliveries, and warranty registration.
• Liaise with relevant Business Units to resolve service requests and escalate issues when needed.
• Filter and manage calls to determine the need for on-site engineers or transfer to appropriate departments (e.g., software, hardware, or sales).
• Dispatch engineers for hardware-related issues and ensure first contact resolution (FCR) wherever possible.
• Assist customers with basic product guidance, consumable orders, and training-related enquiries.
• Record, track, and update customer cases accurately in CRM and internal trackers.
• Ensure all customer follow-ups, service level agreements (SLAs), and escalations are managed in a timely and professional manner.
• Maintain a high level of customer satisfaction while adhering to company policies, processes, and product knowledge.
• Perform administrative tasks and any assignments as directed by immediate superiors or department heads.

• Previous experience in customer facing roles is an advantage (preferably in a call center or tech support).
• Fresh Graduates are encouraged to apply.
• Excellent verbal and written communication skills in Mandarin.
• Strong multitasking abilities and attention to detail.
• Proficiency with CRM systems and Microsoft Office.
• Customer-centric with a positive, solution-oriented mindset.
• Knowledge of hardware/software troubleshooting is a plus.

• Five working days per week with flexible shifts; night shifts are not required.
• KPI Allowance: RM200/month
• Sick leave and annual leave entitlement.
• 5 mins from Ara Damansara LRT station and a shopping mall.
• The office is located next to the housing area. Convenient for outstation candidates.
• Quarterly staff recognition and appreciation programs.
• Clear career progression: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior Manager.
• Internal Job Program (IJP): Opportunity to transfer to preferred departments (e.g., Finance, Human Resources) after one year to take on new challenges.

Arvion Services