Community Support Assistant - Full Time, 6 month contract

The Brand Power Company Lihat semua pekerjaan

  • Kuala Lumpur
  • RM 2,500 per bulan
  • Sementara
  • Sepenuh masa
  • 25 hari lepas
  • Work for an iconic brand in a truly global environment
  • Inventors of Brand Power - the most powerful, iconic TV ad platform driving brand sales
  • Creators of Home Tester Club - the world's largest digital community of shoppers delivering social proof content
  • Full time hybrid working model (2 days from office, 3 from home)
  • Circa RM 2,500 per month
The RoleWe’re on the hunt for a talented and enthusiastic individual to support the rapid growth of our online Home Tester Club community around the world.Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 5.5 million members globally.As a Community Support Assistant, you’ll play a key role in ensuring a positive and trustworthy experience for our members. This entry-level role involves managing member inquiries, moderating user-generated content, and helping to identify potential fraudulent activity within our global communities. You’ll work as part of a small, friendly team based in Kuala Lumpur, collaborating with colleagues across multiple regions.No prior work experience is required - we’re looking for someone who is organized, proactive, and has a sharp eye for detail. Full training will be provided.The Brand Power CompanyThe Brand Power Company (a WPP company) is the world’s leading provider of endorsement advertising platforms across television, digital and social. We’re big fans of authenticity. Not just in the solutions we provide clients globally, but in the people we welcome to our team. Genuine team players up for collaborating, creating and celebrating awesome results for our business.We know passion beats pretense and that it’s the down-to-earth who best step up to any challenge. We champion diversity. We collaborate across thirteen offices worldwide. We’re expanding into new markets. We champion flexibility.With more than 100,000 staff based in 110 different countries, WPP is the world's largest creative transformation company and is home to some of the biggest communications, advertising and media agencies, including Ogilvy, VML, AKQA & WPP Media. A career with The Brand Power Company opens up endless opportunities to learn and grow within a powerful network of WPP brands.Key Responsibilities
  • Support Ticket Management
  • Respond to all general member inquiries via our support system and market-specific inboxes.
  • Troubleshoot and resolve issues such as login problems, profile glitches, or platform questions.
  • Monitor inquiry trends and escalate recurring campaign-related issues to the appropriate internal team.
  • Fraud Monitoring & Member Status Management
  • Identify and review potentially fraudulent member activity across all markets.
  • Assess risk levels and take appropriate action in line with internal guidelines (e.g. issuing warnings or restricting access).
  • Conduct periodic follow-ups to confirm whether previously flagged members should remain restricted or be reinstated, or permanently suspended.
  • User-Generated Content (UGC) Moderation
  • Manually review and approve photo and video content submitted by members.
  • Apply quality ranking criteria to ensure only appropriate and useful content is published.
What you can do is more important to us than what you have done previously.We value an open mind, a desire to succeed, and good old-fashioned hard work over a laundry list of skills. If you think you have what it takes but don’t tick every box, then we absolutely encourage you to give us a shot. We’d love to meet and get to know the real you, as well as see what else is in your toolbox.Our Qualifications and Experience Wishlist
  • Fluent in English (written & verbal); open to using AI tools for translation when reviewing content from non-English markets
  • Highly organized with the ability to manage multiple inboxes and workflows
  • Detail-oriented and can notice inconsistencies and red flags quickly
  • Comfortable with repetitive tasks at times
  • Proactive communicator who is not afraid to ask questions
  • Excellent written and verbal communication skills are essential
  • Initiative, drive, common sense, creative flair, and flexibility essential
  • Must have the legal right to work in the country this role is based in
And the nice to haves:
  • Multilingual is an asset (please indicate if you fluently speak any languages besides English)
  • Experience with customer support tools or moderation platforms
  • Familiarity with online communities or social media platforms
  • Interest in consumer products, e-commerce, or digital platforms
Features tell...but our Benefits SELL!
  • Competitive salary of circa RM 2,500 per month
  • Hybrid working model (2 days from office, 3 from home)
  • Entry-level friendly - full training provided
  • Paid leave entitlements
  • 6 month temporary contract with an global opportunities
  • Be part of a global community that helps share real-world decisions
We’re big fans of authenticDiversity and inclusion is fundamental to who we are, and what has always made us tick. We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity and/or expression, lifestyle, age, educational background, national origin, religion or physical ability. We believe treating everyone with authenticity and respect simply gives us the best chance of delivering success.

The Brand Power Company