Senior Business Immigration Analyst [A&CG]

• Prepare accurate and complete visa applications for review before sending to client and/or preparing for lodgment;
• Collate and review documents required to support visa applications, ensuring discrepancies and/or missing documents are followed up;
• Proactively follow defined processes to complete tasks efficiently and within prescribed timelines and protocols;
• Generate clear, well-organized written work product that requires minimal edits, including case-related documents, internal and external emails etc.;
• Instruct and coordinate with Fragomen internal operations support team, ANZ Operations (ANZO) on case processing, including case initiation, lodgment, and billing;
• Respond to client and other inquiries in a timely manner, develop and maintain positive client relationships with relevant contacts;
• Ensure clear communications with all stakeholders (internal and external) throughout the whole process;
• Record, track, monitor deadlines (including visa expiry dates) and follow up post lodgment requests from Immigration;
• Ensure all case information is up to date in the firm’s case management system regarding case flow, delays, and billing information;
• Demonstrate understanding of specific visa/work permit processes, provide case teams, clients and assignees with up to date information from government agencies;
• Identify potential issues that may cause delays or application denials and raise promptly to case teams;
• Help to improve and define processes, and support implementation of new/revised processes;
• Develop working knowledge of labour agreements, including tracking of ceiling years and numbers available/ required for lodgment of visa applications;
• Assist with preparation and review of client reports, including consolidation and analysis of data in some cases;
• Assist with collation and initial review of documents required in support of immigration audit requests;
• Follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance.

• Demonstrate exceptional planning and time management skills with an ability to multi-task and manage competing deadlines.
• Be comfortable working in a fast-paced environment and reporting in to multiple stakeholders.
• Be meticulous and detail oriented.
• Demonstrate excellent communication skills.
• Have the ability to work across multiple cultural contexts and to connect with people from other cultures.
• Demonstrate versatility and agility in adjusting to changes in policy, client expectations, case volumes.
• Display professionalism and a positive learning attitude.
• Have strong analytical and judgement skills.

• Degree qualified in any discipline.
• Two (2) or more years’ experience in a professional setting; experience in immigration, visa processing or Human Resources Shared Services is a plus.
• Working knowledge of Microsoft Excel.
• Excellent command / highly proficient in spoken and written English. Good proficiency in a secondary language could be a bonus.

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