Assistant Director of Rooms

Four Seasons Hotels Lihat semua pekerjaan

  • Kuala Lumpur
  • Tetap
  • Sepenuh masa
  • 2 bulan lepas
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.About Four Seasons Hotel Kuala LumpurFour Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.About Four SeasonsFounded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 57 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.Assistant Director of RoomsThe Assistant Director of Rooms directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Laundry, Guest Services and Guest Experience. They act as the senior manager in these areas when the Division Head is not available and also assumes responsibility as Director of Rooms in their absence. Their primary focus is to ensure that standards are met, guests and employees are satisfied and problems are promptly resolved. The Assistant Director of Rooms also works closely with Sales and Reservations to manage and optimize the room inventory occupancy.What You Will Do:Manages the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives. Interviews and trains the staff.Conducts Performance Evaluations and disciplines staff when needed. Reviews and monitors schedules of staff in all departments in the Rooms Division. Supports Department Heads with team development plans, coaching, and continuous skills enhancement to elevate overall performance and engagement.Monitors departmental activities to ensure that standards are being met, staff is being supported, and guest needs are delivered consistently. Inspects all areas of responsibility in the Rooms Division.Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Resolves complaints in person, by phone, or through written message.Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests accurately and promptly through personal and telephone interaction.Assures that financial goals are being met. Monitors and controls labor expenses and supplies/equipment expenses. Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Drives Rooms Upselling performance and supports the team in achieving upsell conversion goals, while also promoting cross‑selling initiatives for hotel outlets to optimize overall property revenue. Maintains close relationships with retail tenants and concessions to ensure guest service standards and revenue/expense targets are met. Assists the Director of Rooms in preparing the Annual Budget.Acts as the senior manager in the Rooms Division in the absence of the Director. Assists the Director of Rooms in forecasting and budgeting of revenues and expenses for all departments in the Rooms Division.What You Bring:3 to 5 Years’ Experience in Operations Rooms and as Department Head.Degree holder in hotel or any other related field.Strong leadership and interpersonal skills.Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations.Excellent reading, writing, and oral proficiency in English language.Must be able to speak, read, and write Bahasa Malaysia.Must have the right to work in Malaysia.What We Offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
Work Type: Full TimeJoin Our TeamJoin a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.What to expect: You will……Be a champion of the Golden Rule: Do unto others as you would have them do unto youBe part of a cohesive team with opportunities to learn, grow and developHave the opportunity to engage in diverse and challenging workDerive a sense of pride in work well doneBe recognized for excellenceVisa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.

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