
Global Customer / Key Account Manager
- Pasir Gudang, Johor
- Tetap
- Sepenuh masa
- Apply an entrepreneurial, proactive mindset to identify growth opportunities and deliver strategic impact.
- Set, execute, and monitor growth and development plans in collaboration with global teams.
- Actively utilize the Key Account Plan to drive growth, project execution, pipeline tracking, and opportunity management via Salesforce and Bunge best practices.
- Coordinate pricing during formal RFP cycles and manage ad hoc pricing outside the RFP cycle.
- Lead pricing discussions in alignment with the Regional Sales Lead and Global Key Account Team, involving cross-functional teams to ensure mutual value creation.
- Work with regional marketing and sales teams to conduct market mapping and intelligence gathering: Customer demand trends, product formats, annual consumption, and market share.
- Keep the organization informed on new product launches, innovations, and trends within key accounts.
- Build and maintain customer org charts and strengthen cross-level relationships (“zipper relationship building”).
- Collaborate closely with Innovation, Technical Service, and Product Development teams on customer projects and new pipeline opportunities.
- Prepare and deliver detailed monthly sales forecasts (down to SKU level) and reports analyzing variances, trends, and customer feedback.
- Partner with Demand Planning, Sales Operation and Order Management to drive continuous improvement in forecasting accuracy, execution, and contract management.
- Minimum of a bachelor's degree, ideally with experience on Key Account management or B2B sales, preferred Food Industry background.
- English and Mandarin as working languages; exceptional verbal and written communication skills.
- At least 8 years of proven success in sales and commercial roles, including key account management.
- Prior experience in B2B sales especially on Key account management. Food industry, oils and fats industry with technical selling experience is an added advantage.
- Demonstrated ability to build and navigate cross-functional relationships across geographies, cultures, and customer channels.
- Broad business acumen with a deep understanding of cross-functional operations (e.g., sales, technical, supply chain, innovation).
- Entrepreneurial mindset with strong problem-solving capabilities and initiative-driven leadership.
- Highly organized with the ability to manage internal and external complexities, prioritize effectively, and perform under pressure.
- Strong negotiation skills with a results-driven focus and a consistent track record of closing deals.