Position: Change Manager - Microsoft 365 Technical Adoption Salary: RM 12,000 | Headcount: 1 | Contract: 12 months | Location: Bangsar South Role Purpose We are looking for a Change Manager with Microsoft 365 expertise to bridge the gap between technical implementation and user adoption. This role ensures that M365 tools (Teams, SharePoint, Copilot, etc.) are successfully adopted by translating technical capabilities into practical change management strategies. Key Responsibilities Change Management & Adoption Lead change management activities for M365 rollouts, migrations, and feature updates. Assess impact, identify stakeholders, and develop communication and training plans. Track adoption metrics and adjust strategies to ensure sustained usage. Technical Advisory Act as the bridge between technical teams and business users-explaining M365 features, limitations, and readiness in simple, non-technical terms. Provide guidance on licensing, technical setup, and feature availability based on tenant configuration. Enablement & Collaboration Work with project and business teams to create user scenarios, training materials, and onboarding content. Review materials for technical accuracy and alignment with user needs. Facilitate workshops and adoption planning sessions with clients and internal teams. Continuous Improvement Stay updated on M365 roadmap and feature releases. Share insights with teams to improve adoption approaches and technical setup. Requirements Experience 4+ years working with Microsoft 365 in enterprise environments. Experience in change management, adoption, or digital transformation initiatives. Technical Knowledge Familiar with Microsoft Teams, Exchange Online, SharePoint, OneDrive, M365 Apps, and Copilot. Understanding of M365 licensing models and how technical setup impacts user experience. Change Management Skills Knowledge of change management frameworks (e.g., ADKAR, Prosci). Strong communication and stakeholder management skills. Certifications Microsoft 365 certification required (e.g., MS-900, MS-700, or equivalent). Change management certification (e.g., Prosci, CCMP) is a plus.
