To support agency leadership in recruiting, developing, training, motivating, and retaining Takaful agents across all ranks, ensuring strong agency performance and achievement of business targets.Key Responsibilities:Analyse, manage, and monitor the performance of agents across all ranks to ensure achievement of annual Takaful business targets.Provide regular counselling and performance feedback to agents, identifying gaps and implementing corrective actions where performance falls below expectations.Conduct and facilitate agent training, coaching, and motivation through face-to-face meetings, training sessions, seminars, and workshops.Organise, supervise, and implement customised courses, meetings, seminars, talks, and training programmes related to Takaful business.Prepare and submit periodic performance reports on agent productivity, recruitment, and agency development.Assist in agency recruitment activities, onboarding, training, and development of new Takaful agents.Support overall agency growth initiatives, including talent retention and performance improvement strategies.Carry out ad-hoc assignments as and when required by management.QualificationsPossess a degree or equivalent qualification in any discipline.Have at least 2 years of working experience, preferably in the financial services, insurance/takaful, or sales industry.Demonstrate strong interpersonal, communication, and influencing skills.Are able to work independently while collaborating effectively within a team environment.Strong written and verbal communication skillsPossess negotiation, influencing and persuasion skills as well relationship-building capabilitiesHave Takaful and insurance product knowledgePossesses knowledge on standard operating proceduresHave knowledge of agency rules, regulatory requirements, competitor products, market trends, and strategiesStrategic planning and executionProblem-solving and decision-makingEffective communicationInitiative and proactive mindsetTeamwork and collaborationHigh integrity and trustworthiness
