L3 Support Analyst Sr (Silverlake Platform) - Core Banking

  • Kuala Lumpur
  • Tetap
  • Sepenuh masa
  • 22 hari lepas
Job Title: Senior L3 Production Support Analyst (Silverlake Platform) Domain: Core Banking Sub-Domain: L3 support Experience Level: Senior (L3 - 6 to 9 years) Location: Kuala Lumpur Job Summary: We are seeking a Senior L3 Production Support Analyst with deep expertise in Silverlake Core Banking systems to join our support operations team. The ideal candidate will have strong technical knowledge of AS400/DB2, programming languages such as RPG, COBOL, and Java, and experience in problem and incident management within a production environment. The role focuses on maintaining application stability, performing root cause analysis, and implementing permanent solutions in a mission-critical banking system. Key Responsibilities: Provide L3 support for Core Banking applications built on the Silverlake platform. Manage production problems and incidents, ensuring timely resolution within SLAs. Perform root cause analysis (RCA) and coordinate implementation of permanent fixes. Support job failures, batch issues, and system alerts across AS400/DB2 environments. Analyze, debug, and fix code written in RPG, COBOL, and Java. Collaborate with infrastructure, development, and business teams to address application issues and ensure continuous system availability. Participate in impact analysis and risk assessments for code changes or patch deployments. Document support procedures, RCA reports, and standard operating processes. Adhere to ITIL standards for problem, incident, and change management. Technical Skills & Qualifications : 6-9 years of experience in L3 production support or application maintenance in Core Banking environments. Hands-on experience with: o Silverlake Core Banking System o AS400 (iSeries) and DB2 o Programming in RPG, COBOL, and Java Proficiency in incident tracking, log analysis, and batch job troubleshooting. Good understanding of ITIL processes, especially Problem Management. Nice to Have: Experience working in banking operations or with financial transaction platforms. Familiarity with monitoring tools, job schedulers, and batch management systems. Exposure to Open Systems or hybrid integration with AS400 platforms.'

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