Customer Service Assistant

SLS Bearings (Malaysia) Sdn Bhd

Malim Jaya, Melaka
RM 1,800-2,500 per bulan
Tetap
Sepenuh masa

15 jam lepas

MohonLokasi Kerja

Taman Malim Jaya, 75250 Melaka Melaka City Melaka Malaysia 75000

Penerangan KerjaKelayakanWhat we are looking for?Required language(s): English, Bahasa Malaysia, Mandarin speaker are an advantage but optionalCandidate must possess at least a SPM / UEC/ Diploma or aboveFresh graduates are also encouraged to applyExperienced candidates will be added advantageYou would have minimum 1-2 years' experience in related fieldsYou have proven experience in customer service & internal salesYou would have excellent communication skills & problem solving skillsYou are able to understand and communicate well with mandarin-speaking customers.You have great time management in multi-tasking and managing additional projectsYou are a fast learner, independent worker, and a joyful team member*Only shortlisted candidates will be contactedTanggungjawabCustomer ServiceWe are for a young and energetic Customer Service Assistant plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.What will you be expected to do?Interact with customers via various channels (phone, email, whatapps, social media) and provide prompt and professional assistance.Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.Identify and assess customer needs to provide appropriate solutions and recommendations.Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.Stay updated on product knowledge, industry trends, and company updates to better assist customersCollaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.Check and prepare customer DO and Invoice & arrange for deliveryManfaat

Working hours : 8.30am-5.30pm, (Mon - Fri)
EFP/Sosco
Work life balance & Nice Working Environment
Young and Passionate Team
Full time position available
Outstanding career growth & Development opportunities
Training and guidance on job training will be provided

KemahiranCommunication Skills Interpersonal Skills Listening Skills Patience Problem-Solving SkillsPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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