TMCC Sales & Service Officer (Miri)

• Develop and execute effective sales strategies at the branch level to meet or exceed sales targets

• Foster positive relationships with existing and potential customers, addressing their needs and ensuring customer satisfaction.

• Stay informed about the company's products and services and actively promote them to customers to drive sales growth.

• Provide accurate and timely reports on sales performance, customer feedback, maintenance, collections and servicing reports to management.

• Ensure adherence to regulatory requirements and company policies, maintaining accurate and organized documentation related to sales and servicing.

• Continuously train and develop self and team members on product knowledge, sales techniques and customer service skills to enhance overall branch performance

• Address and resolve customer concerns or issues promptly, maintaining a high level of customer satisfaction.

• Collaborate with internal departments to streamline operational processes, ensuring smooth and efficient branch operations, including premise maintenance tasks.

• Track and evaluate key performance indicators related to sales and servicing, implementing improvement strategies as needed.

• Verifying the accuracy of end-of-day processing, including branch summaries and the verification process.
• Monitoring and resolving outstanding credit control issues within specified timelines.

• Perform any ad-hoc tasks or responsibilities as directed by the immediate supervisor.

• Bachelor's degree in Business Administration, Finance or a related field
• Prior experience in sales or customer service roles, preferably in the Takaful/financial services industry
• Proven success in meeting or exceeding sales targets
• Familiarity with Takaful products and services
• Experience in managing customer relationship and resolving issues.

gradmalaysia