Admin Assistant(Claim Processing)

• Receive, review, and process customer and retail partner claims related to product defects, incorrect shipments, transit damage, or missing items.
• Communicate with stores, warehouses, logistics partners, and customer service teams to verify and resolve claims.
• Assess eligibility of claims based on internal policies, product warranty terms, and supporting documentation.
• Input and track claim data in ERP or claims management systems Coordinate with Quality Assurance and Product teams to report recurring issues or product feedback.
• Follow up on open claims and ensure timely resolution and communication with stakeholders.
• Issue credit notes, replacements, or coordinate returns as needed.
• Maintain reports on claim frequency, resolution turnaround time, and root causes to support process improvements.

• Diploma or Bachelor's degree in Business Administration, Supply Chain, or related field preferred.
• 1-3 years of experience in claims processing, logistics coordination, or customer service in retail or consumer products.
• Familiarity with retail operations, product lifecycles, and shipping logistics.

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