Senior Manager, Business Continuity and Resilience

• Lead the design, implementation, governance, and continuous enhancement of the enterprise BCM and Operational Resilience framework, in line with BNM policy requirements, Prudential Group standards, and industry best practice.
• Establish and maintain enterprise-wide policies, standards, roles, escalation mechanisms, and minimum resilience expectations across business units, subsidiaries, and outsourced arrangements.
• Embed BCM and operational resilience requirements into business strategy, change initiatives, and risk management processes.
• Govern and develop the enterprise BC Coordinator network, including standards, training, quality assurance, and readiness uplift.
• Develop and execute an annual enterprise BCM and resilience training programme, including role-based training, simulations, and tabletop exercises.

• Oversee enterprise-wide Business Impact Analysis (BIA) activities to identify:

• Critical and important business services
• Customer, financial, operational, reputational, and regulatory impacts
• MTPD, RTO, and RPO requirements
• Ensure BIAs are consistent, risk-based, auditable, and regularly refreshed.
• Establish an enterprise methodology for identifying critical services, assessing criticality, and managing annual refresh cycles.
• Ensure each critical or important business service has:

• A named service owner
• Documented end-to-end dependencies
• Approved resilience tolerances and recovery strategies
• Validate that recovery strategies align with BNM disruption tolerances and internal risk appetite.

• Lead the identification of Important Business Services (IBS) from a customer and financial system perspective.
• Design and execute severe-but-plausible scenario testing, including:

• Technology and cyber disruptions
• Facilities unavailability
• Workforce disruptions
• Third-party / outsourcing failures
• Prolonged system outages and data integrity incidents
• Own the enterprise annual BCM, crisis management, and DR testing plan for critical systems.
• Partner with Technology to review and challenge disaster recovery (DR) strategies and test outcomes, including retesting where required.
• Maintain an enterprise resilience issues register, driving accountable remediation and senior management oversight.
• Ensure testing results lead to tangible and sustainable resilience improvements, not lessons learned only.

• Act as key advisor and secretariat to the Crisis Management Team (CMT).
• Provide guidance during major operational disruptions, including prolonged system outages and material incidents.
• Coordinate post-incident reviews to ensure:

• Root causes are identified
• Control gaps are addressed
• Lessons learned are embedded into policies, procedures, and testing

• Ensure compliance with BNM requirements and Prudential Group policies across:

• Business Continuity Management
• Operational Risk
• Outsourcing and Third-Party Risk
• Technology and Cyber Resilience (where applicable)
• Serve as the primary point of contact for BNM engagements, regulatory reviews, thematic inspections, and audits related to BCM and resilience.
• Lead regulatory submissions, supervisory responses, and audit issue remediation, ensuring timely and sustainable closure.
• Monitor emerging regulatory developments and advise management on impact and readiness.

• Act as the enterprise BCM and Operational Resilience subject matter authority, approving methodologies and setting minimum standards.
• Provide regular management and Board-level reporting on BCM maturity, testing outcomes, material incidents, and remediation status.
• Establish and maintain clear enterprise RACI and coordination mechanisms across service owners, BC coordinators, and corporate functions.

• Oversee BCM and resilience requirements across outsourced and third-party arrangements, including critical service providers, technology vendors, and facilities partners.
• Partner with Technology, Cyber Security, Procurement, Vendor Management, and Risk teams to:

• Assess third-party recovery capabilities
• Identify and mitigate concentration and single-point-of-failure risks
• Ensure contractual BCM and testing obligations are established and evidenced
• Review and challenge resilience assumptions between internal dependencies and vendor recovery capabilities.

• Act as a trusted advisor to senior management, risk committees, and Board forums on BCM and Operational Resilience matters.
• Deliver clear, concise, and risk-focused insights, highlighting customer, financial, and regulatory impacts.
• Influence senior leaders to drive accountability, ownership, and timely remediation across functions.

• Lead, coach, and develop BCM and resilience resources.
• Build organisation-wide resilience awareness through training, simulations, and crisis exercises.
• Foster a strong resilience culture aligned with regulatory expectations and organisational values.

• Develop and maintain enterprise resilience dashboards, covering coverage, testing outcomes, issues, and service readiness.
• Ensure MI is aligned to Group and local expectations, with clear trends and executive-level actions.

• Bachelor’s degree in Business, Risk Management, Finance, IT, or related discipline
• 8–12+ years of experience in BCM, Operational Resilience, Operational Risk, or Technology Risk within a BNM-regulated financial institution
• Proven experience engaging with BNM, auditors, and senior management
• Demonstrated track record leading enterprise BCM and resilience programmes, including regulatory and audit remediation

• Experience in Second Line of Defence (2LOD) roles
• Professional certifications (e.g. MBCI, CBCI, CBCP, EDRP)
• Exposure to ISO 22301 / operational resilience frameworks
• Experience with BCM, resilience, or GRC platforms

• Strong understanding of BNM regulatory expectations
• Excellent stakeholder management and influencing skills
• Clear and confident senior-level communicator
• Strong analytical judgement and decision-making under pressure
• High integrity, professionalism, and accountability

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