Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department Overview The Customer Care Service Desk is the single point of contact for Motorola Solutions. We support end-users, direct customers and our channel partners. We entitle technical support request, to make sure the right services are attached before dispatching a case to Technical Support. For other types of requests we find solutions by working with teams across Motorola Solutions, we are part of the CMSO. We own support requests until resolution.Job DescriptionHandle inbound calls, chats, web enquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutionsOwn non-technical requests and drive through to resolution.Work with the repair centre on resolving issues around repair time, quality issues or shipping.Act as focal point and liaise with customers, partners, engineers and support managersAssist partners/ prospective partners with questions on the PartnerEmpower program or related tools and trainings. Provide administrative support to both partners and internal Motorola employees.Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.Have a good level of understanding of the whole Motorola Solutions’ product portfolio and solutions.Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible.Basic RequirementsCurrently pursuing a Bachelor’s or Diploma in Business Studies, International Business Management.Excellent command in Mandarin (both Traditional and Simplified), with strong reading and writing skills due to China customer support.Preferably some experience in sales or customer-oriented roles.Strong communication skills, both spoken and written — including active listening, negotiation, and the ability to influence.A calm and confident attitude, with the ability to work well under pressure, independently or as part of a team.Highly motivated, with a strong drive to succeed.Great attention to detail and accuracy in work.Willing to work on-site in Bayan Lepas, Penang.Able to start the internship in March or AprilAvailable for a minimum internship period of 4 months or longer (preferred).#LI-MK2Travel Requirements NoneRelocation Provided NonePosition Type InternReferral Payment Plan NoEEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
