Customer Service Executive

• Manage inbound calls and respond to customer inquiries, ensuring a high standard of service and timely resolution.
• Prepare of quotations, order confirmations, delivery orders, invoices, and other related documentation.
• Process sales orders accurately and monitor delivery status.
• To ensure on-time delivery and resolve any fulfillment issues proactively.
• Liaise with customers to provide timely updates on order progress and shipment status.
• Compile and maintain sales data, progress reports, and other sales-related records to support performance tracking and reporting.
• Communicate with customers via official correspondence regarding document submission, documentation tracking, and approval status follow-ups.
• Prepare and coordinate required shipping documentation in compliance with customer and regulatory requirements.
• Maintain organized and up-to-date records (both physical and digital) for all job-related documentation to ensure traceability and audit readiness.

• Degree/Diploma in Economics, Business Studies/Management, Commerce or equivalent.
• 1-2 years working experience in Customer Service
• Meticulous and service-driven, with a genuine enthusiasm for supporting stakeholders.
• Excellent verbal and written communication skills.

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