Officer

• Act as a service partner, work together with RMs, in-country Client Management (CM), Operations, and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients
• Ensure adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

• Deliver Excellent Service and Provide Limit Maintenance support for Corporate, Commercial & Institutional Banking (“CCIB”) and Corporate Private Business Banking (“CPBB”) clients business sector
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Develop and maintain rapport with business stakeholders
• Adhere to first time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
• Undertake ad-hoc duties and when delegated by Line Manager

• Perform all input & Maintenance of Limits loaded in various TP systems
• Accurate input and maintenance of limits advised to other departments like Credit Cards, Intra Day Overdraft, etc
• Accurate Marking of Liens and advise to other departments
• Respond and clear queries from Checkers / Manager / Other stakeholders on a timely manner
• Ensure Pre-processing activities are carried out as per the laid down guidelines.
• Accurate input of fee draw-down, accurate input of interest, fee, margin and commission.
• Ensure that the facilities with complementary limits involving more than one independent Transaction Processing system are loaded in the Transaction Processing systems correctly.

• Ensure accurate input / checking of Diary system so that all Limits with definite expiry dates are captured and all expired limits are cancelled on due date.
• Update activated limits in CMS.
• Accurate capture of SCI LE ID / Approved Limit ID in TP Systems for Limit to Outstanding Purposes.
• Ensure accurate calculation of Drawing Power / Insurance Coverage / Security Coverage by way of Shares / Mutual Funds / SBLC / IBI / Deposits.

• Accurate Updating of Control Sheets
• Timely escalation to Senior Management of any exception noticed related to work and environment.
• Monitor / Diarize / Generate Reports as per the agreed terms with in- country
• Ensure that entries to Customer Accounts and General Ledger Accounts are prepared and posted correctly.
• Any other Credit Admin related activity asked to be performed by the Line Manager
• Take up the release function as and when assigned with the responsibility
• To actively participate in BCP/DR and any other UAT.
• Perform Single Release Activity (as a Qualified Individual) as assigned by People Leader for the Identified Processes

• Provide support to resolve technical operating problems by conducting investigations, rectifying errors.
• ensure exceptions arising out of CST checks are immediately rectified and preventive action put in place to prevent recurrence.
• Effectively and collaboratively mitigate and resolve risk, conduct and compliance matters

• Bachelor's degree/Diploma or equivalent
• Min 1 - 3 years of relevant work experience
• Basic product & process knowledge (knowledge in terms of customers, products and transactions)
• Banking operations experience (Credit Risk, Documentation, Client Service, CDD, payments, trade, markets or other) and service-oriented attitude.
• Effective communication skills, right attitude and ability to work on tight deadlines

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Standard Chartered