CUSTOMER SERVICE EXECUTIVE / SENIOR EXECUTIVE

• Act as the primary liaison for Dimerco's clients, handling inquiries, bookings, and service requests.
• Address and resolve customer complaints promptly and effectively.
• Oversee and coordinate shipments via air, sea, and land transport.
• Verify and process essential shipping documents such as Bill of Lading (B/L), Air Waybill (AWB), and commercial invoices.
• Provide timely and accurate shipment status updates to customers.
• Prepare and maintain shipping documentation in compliance with international trade regulations.
• Generate performance reports and analyze customer service metrics.
• Communicate with freight carriers and vendors to ensure smooth logistics operations.
• Assist in negotiating shipment quotes and service terms when required.
• Identify opportunities to enhance service delivery and operational efficiency.

• Degree/Diploma in Business Studies or its equivalent.
• Minimum 3 years of experience in customer service within the logistics or freight forwarding industry.
• Strong knowledge of freight forwarding procedures and international shipping documentation.
• Excellent communication skills in English.
• Ability to multitask, solve problems, and work in a fast-paced environment.

JAC Recruitment