TasksOverviewYou are on a mission: Drive Financial Excellence with Mercedes-Benz Services Malaysia!As a part of one of the most prominent captive financial services providers, we are not just offering a job, but a passage to unparalleled professional growth. We are on the lookout for passionate, driven individuals who are ready to accelerate their careers and shape the future of mobility.At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward. If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.Here's the role at a glance that might be beneficial for you to know:Leads external collections and remarketing with a strong focus on legal oversight, including evaluating cases for litigation or repossession based on risk, cost, and recovery potential.Requires deep NPL collections experience and the ability to counsel and manage vendors to ensure legally sound, balanced decisions that protect the company's interests while maintaining regulatory compliance and fair customer treatment.This position plays a critical part in maximizing recoveries, ensuring regulatory compliance, and maintaining accurate closure and write-off processes for accounts that may otherwise erode the company's profitability if left unattended.Task DescriptionImplement and manage legal, and late-stage collections processes/procedures in accordance with the Company's policy and procedures.Monitor and quality control the performance and activities of debt collections.Verify new contact information, train and develop collectors to meet KPI's.Liaise with customers to minimize credit losses of current portfolio and maximize debt recovery.Handle escalations of collections/ restructuring / rescheduling of the overdue contracts and be on call on weekends.Track Broken Payment Plans - Maintain visibility of active restructure cases and identify repeat failures to inform escalation decisions.Initiate litigation proceedings against the hirers and guarantors.Assess accounts (e.g., bankruptcies, >45 DPD with no payment) for potential repossession or litigation, prioritizing cases based on recovery potential and cost-benefit analysis.Liaise with solicitors and other relevant authorities such as insurer, police, customs, and Transport Authority for recovery purposes.To ensure that timely decisions and filing of legal cases thereby protecting the interest of the company.To handle and support the end-to-end remarketing process for repossessed/returned vehicles.To ensure that vehicles are sold within targeted time and best price.To liaise with auction houses and co-ordinate bids from dealers, buyers and auctioneers and preparation of all relevant documents for the remarketing processes.Monitor Commission Programs - Ensure payment behavior aligns with commission eligibility rules for vendors.Execute the write-off contracts in accordance with company policy and procedures and ensure to report and update management in timely mannerDrive Digitization and process automation /optimization, system enhancement /testingTo handle other ad-hoc assignments when required.QualificationsEducation: Bachelor Degree or Professional Qualification in the relevant discipline (Banking/ Accounting/Finance/Business/Economics/Law) or its related coursesWorking Experience: Minimum 7 years of relevant working experience, including at least 5 years in automotive finance. Possession of a Certificate in Legal Practice (CLP), relevant legal experience, and debt collection certification/training will be considered an added advantage.Technical knowledge:Strong legal knowledge and late-stage collections experienceProficient in MS Office applications, particularly Word and ExcelGood spoken and written English. Conversant in Cantonese / Mandarin and local dialects is added advantageGood knowledge of Finance Contract Management ERPGood knowledge of hire purchase terms and processesStrong vendor management experience, such as managing Legal firms, Debt Collection vendors or Repossession VendorsCompetencies:Proven track record in driving successful legal recoveries and maximizing post-default recoveriesStrong experience managing distressed or written-off portfoliosAbility to design and execute effective recovery strategies to optimize portfolio outcomesExperience working with external law firms, recovery agencies, and repossession vendorsStrong communication and interpersonal skills with the ability to engage effectively with stakeholders at all levels.Ability to quickly adapt to new culture and environment while working collaboratively with cross-functional teamsResults-driven professional with excellent decision-making skills, who can develop and execute strategic plans and drive business growthStrong multi-tasking & stress management abilitiesAbility to work in a team as well as be independentStrong problem-solving skills with keen attention to detailAble to work under tight deadlines and deliver results within timelinesTactful and professional in handling sensitive matters
