Customer Service Representative

Johor Bahru, Johor
Tetap
Sepenuh masa

14 hari lepas

Our Incora Story is really taking off – we’d love you to join us for the journeyAs the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business.We are currently seeking an exceptional professional to join us as a Customer Service RepresentativeLocation: Mid Valley, SouthkeyAs a Customer Service Representative you will be responsible for facilitating and building strong customer relationships through providing continuous high-quality service and support.This is a great opportunity for a dynamic person who is looking to develop within a growing and evolving organisation. You will work in a team environment, whilst also working cross-functionally to meet customer needs and demands.Responsibilities:

Maintain up to date knowledge of the company’s products and customer requirements

Maintain positive working-relationships with external customers and all inter-working departments and personnel

Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests

Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day

Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions

Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)

Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements

Process material returns (RMA's) as requested by the customer

Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders

Prepare and follow through with customer expedite request

Requirements:

Bachelor’s Degree or relevant experience

Customer Service experience within Supply Chain background

Strong verbal and written communication skills in English

Strong presentation, organization and time-management skills

Excellent customer service skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers

Detailed oriented

Competency working with integrated data systems and Microsoft Office

Ability to perform root cause analysis and conduct research to resolve basic customer issues accurately and efficiently

So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you!About usIncora™ (a merge of 2 great companies’: Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.We pride ourselves on offering:

Industry-leading capabilities
Innovative solutions
Greater customer value
Trusted supplier relationships
Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.We live by our values: Courage, Collaboration, Commitment and Community and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.

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