· To attend to tenants’ complaints and to answer all enquiries professionally and tactfully;· To maintain proper filing system as per the head office guidelines ;· To maintain proper recording of stock and inventory;· To create a good public image of the company and the resident;· To ensure availability of all forms and documents as prescribed by the company operation system and ensure proper documentation of the same at all times;· To be responsible to collect Maintenance fees and Sinking funds from the owners· Preparing receipts and statements to the respective owners.