Job Description :· Oversee daily hotel operations, including front desk, housekeeping, food and beverage and maintenance, ensuring seamless service delivery and guest satisfaction· Support the General Manager in developing and implementing strategic business plans to achieve revenue targets, optimize profitability and enhance market position· Manage and motivate a diverse team of up to 200 employees, fostering a positive work environment, providing training and conducting performance evaluations· Develop and execute marketing and sales strategies in collaboration with the marketing team to attract new clientele and retain existing guests, with a focus on local and international markets· Manage the hotel’s financial performance, including budgeting, forecasting, cost control and revenue management, to ensure financial objectives are met· Ensure compliance with all health, safety and legal regulations, maintaining high standards of operational excellence and guest security· Cultivate strong relationships with guests, clients and local community stakeholders, acting as a brand ambassador for the M Resort & Hotel· Lead and coordinate event planning and execution for various functions, from corporate meetings to social gatherings, ensuring flawless delivery and client satisfactionRequirements· Minimum of a Bachelor’s Degree in Hospitality Management, Business Administration or a related field· A minimum of 6 years of progressive experience in hotel management with a strong emphasis on operations and guest services· Proven track record in overseeing daily hotel operations, including front desk, housekeeping, F&B and maintenance, ensuring efficiency and high standards· Demonstrated ability to develop and implement effective marketing strategies to drive revenue and enhance brand visibility within the competitive Kuala Lumpur market· Strong financial acumen, including experience with budgeting, P&L management, cost control and revenue forecasting· Exceptional customer service skills with a passion for creating memorable guest experiences and resolving issues effectively· Proficiency in event planning and management, from small meetings to large-scale banquets, ensuring seamless execution and client satisfaction· Excellent leadership and team management skills, with the ability to motivate and develop a diverse team of up to 200 employees· Fluency in English and Bahasa Malaysia is essential, proficiency in Mandarin is a significant advantage· Experience working within a luxury or lifestyle hotel environment is highly preferred· Ability to work flexible hours, including evenings, weekends and holidays, as required by the demands of the hospitality industryBenefits· EPF· SOCSO· Annual Leave· Medical Leave· Health Insurance
