We are currently seeking a high calibre professional to join our team in Malaysia as KYC Quality Assurance (Senior Specialist) . This role is required to operate with a strong commercial focus ensuring alignment to the Bank's business objectives while adhering to the Bank's control principles at all times. The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank's KYC procedures. The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore. Please contact Nabila Huda and email your CV directly in word format with Job ID: 15117 to Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful. [HIDDEN TEXT] Key responsibilities Execute QA strategy Drive consistent approach to case completions and quality across local and offshore teams Test the quality of approved KYC records against the Quality Assurance standards, reviewing the reliability and integrity of data collected and challenging the appropriateness of assumptions made where appropriate, and record results in the case management system Preparation of QA scorecards in accordance with QA scoring matrix at team and individual levels, and monthly QA report for management reporting Presents results to key stakeholders, tracks and monitors rectifications to the critical defects identified Anticipate challenges and initiate solutions in the QA testing process Review and endorse coaching documentation completed by team lead Others Provide ongoing SME guidance to support the production teams Identify key issues, risks and trends relating to output quality and perform root cause analysis make recommendations for addressing identified deficiencies or improvement to operational processes Deliver policy trainings and refreshers, as required Provide support for urgent requests, assist the team in completing ad-hoc projects Stay updated on industry best practices and emerging technologies in quality assurance and customer service to recommend implementable innovations Leadership & Teamwork Advocate focus in customer experience at the heart of the team's operations Champion agile ways of working across the team Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams Role requirements Functional knowledge and experience Minimum 8+ years of KYC/AML experience working with Corporate Banking clients Fluent in Mandarin (spoken and written) - mandatory Experience in working in Quality Control (QC) function, AML certification is an added advantage Proficiency in the Singapore AML/CFT regulations and guidelines will be an added advantage Good communication skills, proficiency in English and Chinese (verbal and written means) Ability to organise and prioritize workload, deliver all commitments on time under minimal supervision An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers Entrepreneurial mindset - overcome challenges with creative thinking and innovative solutions Personal attributes High-energy and the ability to thrive in a fast-paced environment Strong relationship management and influencing skills, good interpersonal skills with proven ability to communicate effectively at all levels Client-obsessed, prioritizing customer experience and achieving service excellence Proactivity in developing ideas, continuously searching for improvements in achieving service efficiency and excellence Embrace continuous learning and development