Senior Technical Support Engineer (Contract On-site)
Petaling Jaya, Selangor
Tetap
Sepenuh masa
11 hari lepas
Job Description Vibrant and dynamic work environment Competitive salary Great growth potential in a fast-growing AI and Cloud industry Work location: 1 Utama Mall Shopping Center, Bandar Utama Employment Type: Contract for 1 year with shift rotation (6 days per week) Potential for renewal depending on project basis and performance Project type: ANPR (Automatic Number Plate Recognition) 6 days working with 1 day off (OT will be provided) Morning shift and night shift rotation Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies. Thus, we are looking for an Technical Support Engineer to: Oversee ANPR system operations, ensuring smooth functionality of both hardware and software. Act as the primary escalation point for complex technical issues. Coordinate troubleshooting efforts and assign tasks to technical support staff. Liaise with the mall's facility management team and vendors for maintenance and repair schedules. Liaise with Tapway's personnel for knowledge transfer and L3 troubleshooting / rectification Ensure compliance with SLAs, uptime requirements, and incident response times. Provide weekly/monthly reports on system performance, issues encountered, and resolution actions. Conduct training and guidance for junior technical support staff. Document system updates, fixes, and modifications for reference. Job Requirements Basic knowledge of computer networking and operating systems 2-3 years experience in technical support fields or project management. Basic software or programming knowledge and basic Network configuration , such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System Possess good software and hardware troubleshooting skills . Must have own transport to travel to client&aposs sites Must be willing to work on short notice outside of work hours Team player and able to deliver solutions within a tight timeline. Good communication skills in written and spoken English and Bahasa Malaysia. Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others An unending willingness to learn Strong leadership qualities Must be willing to work in a highly dynamic and challenging technology company environment. Show more Show less