IT Technician

• Provide first-level support to users on hardware, software, network, and system issues.
• Respond to IT helpdesk tickets and ensure timely resolution.
• Assist in diagnosing and troubleshooting technical issues, including remote troubleshooting via phone or email.

• Install, configure, and maintain computer systems and peripherals (printers, scanners, etc.).
• Ensure software updates, patches, and antivirus definitions are current.
• Assist in maintaining an inventory of hardware and software assets.

• Support basic network setup and maintenance (e.g., LAN/Wi-Fi connectivity).
• Monitor system performance and report irregularities to senior IT staff.
• Assist in managing user accounts and access permissions (Active Directory, email, etc.).

• Maintain documentation of support issues and resolutions.
• Assist in updating IT policies, procedures, and user guides.
• Prepare reports on IT support activities and inventory updates.

• Support IT infrastructure projects such as hardware rollouts, system migrations, and upgrades.
• Participate in testing and deployment of new tools and systems under supervision.

• Help monitor compliance with IT security policies.
• Report any suspected security incidents to senior IT personnel.

• Basic knowledge of Microsoft 365, Google Workspace, or other enterprise tools.
• Familiarity with basic scripting or automation (e.g., PowerShell, Bash).
• Support for company website or internal systems (e.g., CMS, ERP).
• Support for audio/visual equipment in meetings or events.

JobBuilder