Hub Supervisor

• Oversee daily hub and sort activities to ensure accuracy, productivity, and on-time performance.
• Allocate manpower, equipment, and resources according to operational demands and SLAs.
• Monitor workflow and promptly resolve issues to avoid service delays.
• Ensure all shipments are handled according to SOPs, customer requirements, and company standards.

• Manage inbound and outbound flight operations, including document verification, load plans, and screening compliance.
• Oversee loading/unloading activities at the Gateway to ensure timely processing of packages.
• Coordinate with airline partners, ground handlers, customs, and brokerage teams for smooth flight movements.
• Ensure accuracy and completeness of gateway documentation such as master airway bills, manifests, load sheets, and customs data.
• Monitor flight cut-offs, uplift performance, load factors, and ensure all exceptions or deviations are recorded and escalated properly.
• Support financial goals by reviewing gateway-related costs, uplift charges, and reporting variances.
• Enforce strict compliance with UPS gateway procedures, aviation regulations, and security protocols.
• Conduct gateway audits and ensure proper record-keeping for regulatory and UPS-required audits (e.g., TSA/CAA, security checks, X-ray screening compliance).
• Complete the monthly self-assessment and report it to the region.

• Lead and motivate hub, sort, and gateway teams to achieve operational goals and maintain high engagement.
• Foster a culture built on safety, accountability, and service excellence.
• Manage performance, develop talent pipelines, and support succession planning for key roles.
• Provide coaching, mentoring, cross-skilling, and structured training to develop team capabilities.
• Ensure all gateway and hub staff are trained, certified, and competent for their assigned tasks.

• Ensure full compliance with aviation safety, security, and regulatory requirements across hub and gateway operations.
• Enforce adherence to safety practices, risk assessments, and SOPs.
• Lead or support internal/external audits, including AIE, QAP, ASCR, and gateway-specific audits.
• Maintain documentation and compliance records required for regulatory bodies and UPS corporate standards.

• Use analytical insights to assess operational performance, cost efficiency, and productivity.
• Perform cost analysis, root-cause investigations, and prepare business cases to drive improvements.
• Track KPIs such as service levels, gateway uplift performance, safety metrics, cost per package, and productivity.
• Develop actionable recommendations to improve service, cost, and operational efficiency.

• Drive continuous improvement and challenge outdated processes.
• Leverage Microsoft 365 tools (Copilot, Excel, PowerPoint, SharePoint, Teams) to streamline operations and enhance collaboration.
• Build Power BI dashboards to visualize hub/gateway performance and support decision-making.
• Support automation, digitalization, and data-driven optimization initiatives across operations.

• Diploma or bachelor’s degree in operations management, Logistics, Aviation Management, or related fields (preferred).
• Minimum 3 years of experience in hub operations, air cargo, logistics, or fast-paced operational environments with supervisory responsibilities.
• Ability to work in shift-based schedules, including weekends and public holidays.
• Willingness to provide hands-on leadership during peak periods, disruptions, or critical windows.

• Strong leadership and team management abilities.
• Safety-focused mindset with high compliance discipline.
• Analytical and problem-solving skills, including cost and performance analysis.
• Proficiency with Microsoft 365 applications.
• Experience using Power BI for reporting and operational analytics.
• Innovative mindset with ability to drive process improvements.
• Strong communication skills and ability to collaborate across multiple functions, including airlines, customs, and brokerage teams.

UPS