Job Objective : The Senior ADM will be responsible for expanding the agent base, strengthening existing relationships and identifying opportunities to drive revenue growth, with a focus on providing exceptional client service and support. They will also be responsible to support the sales and profitability targets for the branch. Roles & Responsibilities : Individual Responsibilities Financial Performance Meet the sales target in line with the branch objectives and goals Oversee collection of outstanding payments and manage financial performance in the sales unit Agent Management Responsible for managing relationship with preferred agents, supporting agents to grow their business and help increase the share of wallet. Provide excellent service to agents including prompt response to queries, effective claims tracking, accurate quotation generation Regular visits to assigned agents, to maintain relationship, business development discussions, training, and general problem solving Conduct CPD training for agent at branch level Verify monthly CBC breaches report sent by HQ - for PIAM quarterly reporting Obtain information for the unsubmitted or unconverted cover notes from agents Manage agent's statement of accounts Agent recruiting and growth Recruit, onboard and develop preferred agents, and ensure activation Focus on driving profitable motor segments through agents Maintain relationship and continue building trust with preferred segment of agents, thus growing their share of wallet Drive Agents growth by identifying their needs, organizing customized trainings, and through targeted interventions Business Operations Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support functions Ensure that the branch SLAs and TATs are met Respond to various requests from customers, agents and HQ Provide training to junior staff on best sales practices Compliance Ensure consistency with risk management guidelines Ensure compliance with regulations and laws Job Requirement: Minimum Diploma or bachelor's degree in any related field At least 5 years working experience in insurance industry Has Sales and Marketing Skills
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