We're Hiring: Production Support Analyst (NPP) - PRO Location: Tun Razak Exchange, KL Domain: PRO Experience Level: Junior (3-5 years) Join a dynamic technology operations team supporting critical NPP applications within a large enterprise environment. This role is perfect for someone with hands-on experience in production support, Axway MFT platforms, and Unix/Linux systems who wants to grow in a fast-moving, collaborative environment. What You'll Do Provide L2/L3 production support for Axway Managed File Transfer (MFT) and Axway Secure Transport Monitor, troubleshoot, and recover file transfers, batch jobs, and application processes Perform root cause analysis and resolve incidents within SLA Develop, maintain, and execute Unix/Linux shell scripts for automation and job scheduling Support Oracle Database 12c/19c-queries, PL/SQL, procedures, views & indexes Collaborate with application, middleware & infrastructure teams for issue resolution Maintain batch schedules using Control-M and monitor logs with Splunk Prepare incident documentation, troubleshooting notes & knowledge-base articles Ensure full compliance with security, audit & operational requirements What We're Looking For 3-5 years of experience in production support or application maintenance Hands-on expertise with Axway MFT / Axway Secure Transport Strong working knowledge of Unix/Linux operating systems Experience with shell scripting for automation and batch processes Proficiency in Oracle Database 12c/19c, PL/SQL & database objects Strong analytical, troubleshooting & problem-solving capabilities Nice to Have Exposure to Oracle WebLogic, JBoss, or other application servers Experience configuring or supporting Apache web servers Familiarity with Control-M batch scheduling Understanding of monitoring tools like Splunk Ability to handle fast-paced production environments and shifting priorities Why Join Opportunity to support mission-critical enterprise platforms Hands-on exposure to MFT technologies & multi-platform environments Collaborative environment with strong cross-team interaction Solid role for career growth within application support & IT operations Interested candidates Reach out directly: [HIDDEN TEXT] Only shortlisted candidates will be contacted. We encourage applicants whose experience aligns with the role to apply.
