People Operations Lead Kuala Lumpur, Malaysia

Kuala Lumpur
Tetap
Sepenuh masa

13 hari lepas

DescriptionPeople Operations LeadAbout Us:At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers-seamlessly, smartly, and at scale.As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.Our foundation is our people-a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.Learn more at .About the Role/ The Opportunity:The People Operations Lead is responsible for leading the People Operations function in Malaysia, ensuring efficient, compliant, and employee-centric delivery of global HR services. This role oversees day-to-day HR operations, leads the Malaysia People Ops team, and drives continuous improvement in processes, systems, and service delivery.The People Operations Lead acts as the primary point of accountability for HR operational excellence in Malaysia and partners closely with HR Business Partners, Payroll, Finance, IT, and business leaders. This role reports to Director-People Operations.What You'll Do:1. Team Leadership

Lead, coach, and develop the Malaysia People Operations team
Allocate work, set priorities, and ensure effective workload distribution
Drive a high-performance, service-oriented culture
Provide performance feedback of the team to Director-People Ops
Development planning of the team
Ensure proper training and onboarding for new team members

2. HR Operations Delivery

Oversee end-to-end employee lifecycle processes
Ensure accurate and timely HR administration and documentation
Manage employee records and HR data integrity
Ensure consistent service delivery to employees and managers

3. Compliance & Governance

Ensure compliance with labor laws and regulations pertaining to each jurisdiction
Maintain adherence to company policies and internal controls
Monitor implementation of administrative and procedural rules
Support audits and compliance reviews
Ensure proper documentation and record-keeping standards

4. Process Improvement & Optimization

Identify process gaps and inefficiencies
Standardize and document HR operational processes
Drive continuous improvement initiatives
Recommend and implement best practices
Participate in designing scalable HR workflows

5. HR Systems & Data Management

Maintain strong knowledge of HR systems (e.g., Workday or equivalent)
Ensure data accuracy and system utilization
Partner on system enhancements and automation
Generate and analyze HR metrics and reports

6. Stakeholder Collaboration

Partner with HRBPs to deliver seamless HR services
Work closely with Payroll, Finance, and IT
Support managers on HR operational matters
Represent HR Operations in meetings and cross-functional initiatives

Key Accountabilities (What This Role Owns)

Accuracy & timeliness of HR operational delivery
Compliance with local labor laws and company policies of each jurisdiction
Service quality and employee/manager satisfaction
Data integrity in HR systems
Operational efficiency and process improvements
Team performance and capability development
Audit readiness and documentation standards
Successful implementation of HR operational initiatives

What You Need to Succeed

5+ years' experience in HR Operations
Prior experience managing or leading a team would be an added advantage
Strong knowledge of HR processes and lifecycle management
Familiarity with HRIS systems (Workday or similar)
Good understanding of general labor law across the globe, especially in APJ, EMEA and NA.
Strong organizational and multitasking skills
High attention to detail
Proactive, solution-oriented mindset
Strong communication skills in English

Additional Skills That Could Set You Apart:

Experience in a global organization
Exposure to process improvement or HR transformation projects
Experience working with shared services models
A qualification on structured problem solving i.e. Lean Six Sigma (Green Belt or above) will be an added advantage.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

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