Fresh Graduate] - Sales Support & Service Executive

• Prepare and issue accurate, timely quotations to customers.

• Respond to customer phone calls and emails in a professional and service‑oriented manner.

• Follow up on pending shipping instructions, missing documents, no‑show shipments, and dangerous goods (DG) applications to ensure issues are resolved promptly.

• Handle and close escalated customer service cases in coordination with relevant teams.

• Conduct outbound calls to re‑engage lapsed customers and generate new business opportunities.

• Promote and guide customers on the use of the company’s digital tools (including online support channels), educating them on self‑service features.

• Process detention and demurrage‑related waiver requests, as well as other fee or levy adjustments, in an accurate and timely manner while coordinating with the finance team where required.

• Maintain and update pricing and rate information in the internal system.

• Monitor and manage overdue, long‑stay, and change‑of‑destination shipments or containers together with internal stakeholders.

• Capture and submit sales leads through the internal system to support the wider sales team.

• Maintain up‑to‑date records of key contacts and decision makers in the customer database.

• Input and update customer volume or service commitments in the system to support account planning.

• Review actual shipment volumes against allocated space and follow up with account owners through the system on any under‑performing accounts.

• People‑oriented, able to build and maintain strong working relationships with customers and colleagues.

• Good verbal and written communication skills.

• Strong problem‑solving skills with a proactive, solution‑oriented mindset.

• Comfortable working with modern technology and digital tools.

• Proficient in MS Office applications.

• High attention to detail, with strong analytical and critical thinking skills.

• Strong customer service orientation and focus on service delivery.

• Diploma or Degree in a relevant field (e.g. Business, Logistics, Marketing or related disciplines).

• Fresh graduates are encouraged to apply; prior experience in customer service or sales support is an advantage but not mandatory.

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