Customer Support Specialist

TPE Resource Solutions Sdn. Bhd.

Petaling Jaya, Selangor
RM 2,000-4,500 per bulan
Tetap
Sepenuh masa

8 hari lepas

MohonLokasi Kerja Berhampiran Stesen

Jalan Dato Mahmud 11/4 Petaling Jaya Selangor Malaysia 46200

Penerangan KerjaKelayakan- Fresher can apply too- Any 5 days working and 2 days rotational off
- Any 9 hours working per day
- Mandarin or Cantonese required as per project.TanggungjawabResponsibilities:

Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility

Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients

Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough

Meet call handling quotas and individual and team sales targets

Gather and analyse client data to identify possible products or services to recommend to management

Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution

Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary

Follow communication protocols, rules, and policies

Manfaat

Annual Leave
Medical and Hospitalisation Leave
EPF
SOCSO
Medical Insurance
Training Provided
Allowance Provided
5 Working Days
Performance Bonus
Overtime Pay
Staff Meal

KemahiranCustomer Service Customer Support Customer CareCara nak pergi ke TPE Resource Solutions Sdn. Bhd. guna pengangkutan awam?Petaling JayaPengangkutan Awam BerdekatanLRTTAMAN JAYA0.3 kmASIA JAYA1.1 kmUNIVERSITI2.0 kmPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

Memohon