CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?Job Summary:Lead global logistics operations at the forefront of innovation and customer excellence. At PRISM, part of CEVA Logistics, and part of the CMA CGM Group-a global leader in shipping and logistics-we're not just managing supply chains-we're transforming them. We're looking for a dynamic, strategic, and hands-on Senior Manager - 4PL Global Hub Operations to join our high-performing team and drive operational excellence across major international accounts. Join a company where your leadership drives real-world results and your ideas shape the future of global logistics.What Makes This Role ExcitingLead a diverse, cross-functional team delivering mission-critical logistics services.Drive digital transformation and continuous improvement in a fast-paced, global environment.Be the senior point of contact for key clients, ensuring satisfaction and long-term success.Collaborate with international teams, 3PL providers, and senior stakeholders to deliver seamless, high-quality service.Key ResponsibilitiesBuild and lead a high-performing operations team across multiple geographies and customer accounts.Oversee end-to-end logistics execution, ensuring SLA compliance, real-time monitoring, and process standardization.Lead regular performance reviews, manage escalations, and ensure customer satisfaction.Drive CAPA processes, ensure audit readiness, and uphold PRISM's quality standards.Deliver actionable insights through dashboards and KPI analysis to drive continuous improvement.Collaborate with logistics providers to enhance service levels and accountability.Support integration of new services, customers, and geographies into the 4PL hub.What You BringBachelor's degree in Logistics, Supply Chain, or related field (Master's preferred).7+ years in transport or freight forwarding.7+ years in customer service with international clients.Experience in 4PL or Control Tower environments.Proven leadership of teams with 20+ staff.Strong leadership and stakeholder management.Fluent in English (additional languages a plus).As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
