Mandarin Speaker - Customer Service Advisor

Tap Growth ai

Selangor
Tetap
Sepenuh masa

12 hari lepas

🌟 We're Hiring: Mandarin Speaker - Customer Service Advisor! 🌟We are seeking a dedicated and experienced Mandarin-speaking Customer Service Advisor to provide exceptional support to our diverse clientele. The ideal candidate will have strong communication skills in both Mandarin and English, with a passion for delivering outstanding customer experiences and resolving inquiries efficiently.📍 Location: Cyberjaya - Selangor, Malaysia
⏰ Work Mode: Work From Office
💼 Role: Mandarin Speaker - Customer Service Advisor📌Location: Prima 8, Cyberjaya, Malaysia✅Total Salary: RM5,100 (Allowance included)
✅ Project: Travel Platform
✅ Language: Mandarin + B2 English (At least 1 year Customer Service experience, GDS system experience will be added advantage )
✅ Joining date: 15th September 2025
✅Work Hour: Rotation Shift (Rotate on monthly basis)
✅ Headcounts: 8
✅Education: SPM /Diploma/Degree✅Role & Responsibilties:

Supporting customer service (Inbound calls, email, live chat)
Delivery excellent customer support & services and offering patient assistance at all times.
Respond to customer’s inquiries over knowledge acquired through training (client product,

continuous improvement, and refresher courses).

Deliver customers support & services effectively through active communications.
Meet and exceed all key performance indicators set by the company and the client.
Adhere to given works roster including but not limited to weekends, public holidays, split off and rest

day due to business requirement.

Abide to De-escalation processes that involving dissatisfied customer.

Ready to make an impact? 🚀 Apply now and let's grow together!

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