Job Scope: 1. Client Order Management: Upon receiving client inquiries, check the availability of manpower to assess if the order can be fulfilled within the required time frame. If unable to fulfill the client&aposs order on time, communicate directly with the Sales Personnel to resolve issues. 2. Logistics and Supply Chain Coordination: Manage flight and client activities, including planning, scheduling, and tracking shipments. Ensure proper handling, storage, and transportation of goods in line with company standards. Work with third-party suppliers, vendors, and carriers to ensure seamless operations and timely delivery. 3 Quality and Delivery Planning: Establish a Quality Plan or Control Plan to ensure operations meet necessary standards and client expectations. Develop a Daily Delivery Plan and issue instructions to Operators to carry out tasks according to established timelines and quality standards. Address client complaints promptly and work towards a resolution. 4. Communication and Coordination: Maintain effective communication with both internal teams and external stakeholders to ensure smooth execution of tasks. Collaborate with other departments to address any issues that might disrupt scheduled operations. Assist the admin department with any inquiries related to OBC operations. 5. Documentation and Reporting: Prepare and maintain operational reports. Ensure all documentation related to operations, shipments, and logistics is accurate and up-to-date. Provide regular updates and reports to management on operational performance and improvements. Record training as per the Training Procedure, ensuring all records are up-to-date and compliant. Job Requirement: Minimum with SPM qualification. Can accept shift work. Good in time management. Can communication and email correspondence in Chinese with China and Taiwan client. With logistic or freight forwarding experience is advantage. Show more Show less