Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference. Job Summary To lead, manage and oversee FCAD, centre in Kuching Region on the overall daily BAU decentralized post acceptance and related post disbursement related activities for Consumer Financing-Mortgage portfolio as well as Business Financing through performance management metrics for best-in-class performance while ensuring full compliance with Group policies, regulatory and statutory guidelines. Key Responsibilities To lead, manage and oversee the overall Kuching region BAU daily post acceptance operational activities as follows: for Consumer financing products- Issuance of letter of instruction, issuance of LON/ LOV Vetting of security documents Power of Attorney execution Release of advice Outstanding Security Document/Perfection of Charge/Safe in Safe Out (OSD/POC/SISO) Redemption Discharge Others Post Disbursement related matters for Business Financing products with consists of:- Issuance of letter of instruction PA execution upon confirmation from FCAD Central Verify original physical documents received from solicitors Perfect and disburse STP Cases (Scheme Financing) as and when Liaison officer for BUs concerning FCAD matters are performed within the agreed SLA. To be involved in process re-engineering and process review to ensure SLA & process are at par with the best practice for better staff efficiency/productivity. Engage and manage expectations of relevant stakeholders e.g. Product, Sales, Relationship Manager, Legal, Developers, and stakeholders. This may involve periodic briefings, training sessions, or discussions. To consistently maintain adequate assessments on panel/non-panel solicitors' performances to facilitate the operational handling. Review and consistently update the Department's Standard Operating Procedures (SOP) and ensure that all staff are informed of any pertinent process changes. To maintain and furnish reports on a daily basis, weekly & monthly including on ad hoc basis. Attend to complaints and formulate action plans to prevent recurrence. To manage and ensure Centre's processes are aligned and consistent with FCAD Central Centre standards and practices. To act as Centre's compliance resource, ensuring all processes comply with Department's compliance framework, with proper controls in place to manage risks effectively and reviewed regularly. Drive staff productivity through lead & manage direct reports in volume and capacity planning and management as well as people development aspects. Undertake any additional duties assigned by Section Head or Head, FCAD as needed. Act as a Power of Attorney (PA) for the Bank in accordance to approved PA terms. Requirement & Skills Diploma/Degree in Banking/Business Administration, Legal Studies or related fields Minimum 10 years working experience (min 5 years in managerial role) in related fields Experience in managing volume in banking operations job. Have excellent organizational skills - ability to perform multitasks function. Strong people management & interpersonal skills - approachable, supportive and able to build good working relationships across teams & related stakeholders In depth knowledge of end-to-end documentation processes for retail and corporate segments. Familiar with legal, credit and operational documentation/conveyancing process. Good understanding of regulatory requirements (BNM guidelines, AMLA, PDPA, etc) Show more Show less